Shipping time will vary based on the type of shipping you selected. Please allow up to 3-5 business days to fully process the order. Orders are not processed on the weekends. 

Once you have placed an order, any updates concerning the order will be sent to you via email. For any questions regarding your order, please contact us at orders@shopalanaeve.com.

Order security is key, which is why we use a signed-for delivery service. Please make sure you or someone you know will be present either at a home or work address to accept your delivery. The shipping carrier may allow you to opt out of the required signature. 

Please do not remove any security tags or labels unless you intend to keep the item. We do not accept returns where the security tags or labels have been altered or removed.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.