Do you offer express shipping?

Express shipping availability and pricing varies based on the item. Please send an email to orders@shopalanaeve.com and we’ll be happy to assist you.NOTE: Express shipping is unavailable for pre-order items. Please refer to the product description to see if your item is on pre-order.

When will I receive my pre-order?

Pre-ordered items have the estimated delivery date listed on each corresponding style. If you have any questions regarding the ETA of your purchased pre-order item, please don't hesitate to contact our staff at orders@shopalanaeve.com.
PLEASE NOTE: The entire order of any Pre-ordered Items purchased with items available will be held until ALL styles are available for dispatch and will be sent together. If you wish to avoid any delays with your items available you will need to purchase them items separately.

Do you offer international shipping?

Unfortunately, we currently only ship to the United States! Please out to us at orders@shopalanaeve.com with any questions concerning this. We are hoping to offer shipping to other countries in the future. Please follow us on social media and subscribe to our newsletter so you will be the first to know. For more information about shipping, please refer to our shipping page.

Can I exchange or return my order if it doesn’t fit?

Currently we are unable to accommodate exchanges. If you would like a different size, please place a separate order for the item(s) in that size. We will process your return separately. We welcome you to return your item(s) by mail in accordance with our return policy by using our online returns portal.

If my measurements fall in between sizes, which size should I buy?

Please refer to our sizing chart, model stats, and/or individual product descriptions for guidance prior to making a purchase. Product listings also include the measurements of their model and the size in that style that fits them best. 

Who should I contact if there are issues with my order?

Please contact orders@shopalanaeve.com for all customer service inquiries.

I am interested in collaborating with alana eve, what is the best email to do so?

For all collaboration inquiries or requests, please email collabs@shopalanaeve.com.

I’d love to model for alana eve. Who should I contact?

Please reach out to alexis@shopalanaeve.com with your clothing size(s), headshot or social media handles, and any other relevant information.

Does alana eve wholesale to boutiques?

For any wholesale inquiries, please reach out to alexis@shopalanaeve.com.

What is the best way to stay up to date on alana eve promotions and events?

Subscribe to our email and/or text list for the latest on our promotions, new items and events. Follow us on instagram and tiktok @alanaeveofficial.